Hello,
I am Hemant
I am Jaipur-based data and digital professional with hands-on experience in process management, analytics, and technology implementation across diverse industries. Bringing strong proficiency in Python, MS Excel, SQL, and a passion for continuous learning in image and video editing.
With a Bachelor of Business Administration from S.S. Jain Subodh P.G. College, I have developed expertise in programming, database management, analytics, and digital content creation. Motivated by a commitment to innovative problem-solving, i inspired by ongoing opportunities for learning and growth in technology, video editing and news media.
Programming: Python
Web Development: HTML, CSS
Database Management: MS Excel, SQL, Tableau
AI Prompting: Google Certified
Digital Content: Image and video editing, logo designing, news, and gaming content creation
Languages: Hindi, English
Digital marketing: SEO, SEM, Google & Meta ads, social media influencing
SKILLS
Work Experience
Senior Executive – AU Small Finance Bank
Jaipur, India | Aug 2023 – Aug 2024
Managed customer service operations and resolved complaints related to credit card products.
Coordinated with customer care for timely refund processing and dispute resolution.
Developed expertise in various credit card products and customer retention strategies.
Sales Team Leader – Axis Credit Cards (Quess Corp Limited)
Jaipur, India | Aug 2021 – Aug 2022
Supervised and mentored tele-caller and sales teams to meet sales targets.
Prepared and analysed daily, product-specific, and performance reports.
Led feedback initiatives and improved overall team efficiency.
MIS Executive – SBI Cards (Innovsource)
Jaipur, India | Aug 2020 – Aug 2021
Managed Management Information Systems (MIS) reporting processes.
Handled mail and documentation workflows for credit card applications.
Acted as the Quality Control point for the credit card application process.
Assistant Accountant – Elfad Graphics
Jaipur, India | Jun 2019 – Jun 2020
Managed company inventory and invoice generation using MS Excel.
Oversaw salary distribution and maintained records for payroll processing.
Utilised Excel for advanced reporting and analytics.
Process Associate – Genpact
Jaipur, India | Aug 2017 – Mar 2019
Handled internal and external mail functions.
Addressed and processed accounting queries, daily financial transactions, and reconciliations.
Generated and published business reports for organisational decision-makers.
Certifications
Programming with Python (Internshala Trainings):
Completed 6-week training covering Python basics, OOP, SQLite, GUI with PyQT, and AI applications.
Date of Certification: January 5, 2025.
Google AI Essentials (Coursera):
Successfully finished course on foundational AI skills, digital problem-solving, and prompt engineering.
Data Analytics Job Simulation (Deloitte Forage):
Practiced analytics, real-world business insights, and data visualisation skills.
Contact
Location: Jaipur, Rajasthan
Phone: 9982483341
Email: hs92595@gmail.com
Interests
i am passionate about code, video editing, technology, sports analytics, gaming, and news content creation.